The Crime Research Center at Chung Cheng University conducted a mobile phone survey to evaluate public satisfaction with key police policies in 2024. The survey revealed that over 85% of the public were satisfied with their sense of home safety. Additionally, 75% of respondents expressed satisfaction with the police's efforts in maintaining public order and affirmed their professional attitude in handling cases. Overall, the public held a positive view of the police's various governance measures.

The survey was led by Yang Shu-lung, Distinguished Professor of the Department and Graduate Institute of Criminology, Director of the Crime Research Center, and Chairman of the Taiwan Society of Criminal Justice. The deputy conveners included Cheng Jui-lung, Professor and Dean of the College of Education; Hsu Hua-fu, Professor and Executive Director of the Crime Research Center; and Ma Yueh-chung, Professor and Chair of the Department of Criminology.

The survey found that 85.64% of the public felt their homes were safe in terms of "perception of home and community security." Most respondents expressed significant confidence and affirmation in the safety of their homes, with overall satisfaction reaching 85%. However, 48.47% of the public believed that the overall law and order situation was good. Although this did not represent a majority, it marked an increase of nearly 13 percentage points (12.09%) compared to the 2022 survey results (36.38%), indicating that many people felt more reassured about the overall law and order situation.

The Crime Research Center at Chung Cheng University reported that public satisfaction with "police work in maintaining public order" reached 75.63%, with nearly 76% of respondents affirming the professional performance of police officers in their duties. Over the past three years, satisfaction with "police work in maintaining public order" consistently remained between 70% and 80%. Additionally, 74.19% of respondents expressed satisfaction with police attitudes when handling cases or responding to calls for help, underscoring public recognition of the professional attitude of the police in performing their duties.

Regarding police governance, the public provided positive feedback rates of 88.06%, 64.05%, 74.40%, 88.07%, 91.01%, and 85.75% for "providing an anti-fraud dashboard," "drug enforcement," "enhanced measures against drunk driving," "safety maintenance," "convenience services," and "curbing group brawls," respectively. It is evident that the public responded positively to most police governance measures, with satisfaction rates ranging from 60% to 90%. Four governance items had satisfaction rates exceeding 85%, with "convenience services"—such as ensuring home safety during family trips and providing escorts for citizens during large financial transactions—being the most recognized, achieving over 90% approval.